For the modern gentleman who values premium quality and effortless style, we’ve compiled answers to your most common questions about our collections, services, and policies.

About Our Brand

Q: Who is the Falkeis Store customer?
A: Our collections are designed for the discerning gentleman who appreciates premium menswear that bridges office wear and weekend styles. Our customers value quality fabrics, thoughtful design, and effortless global accessibility.
Q: What defines Falkeis Store’s aesthetic?
A: We cultivate a sophisticated yet versatile style – from wrinkle-resistant business shirts to temperature-regulating underwear. Each piece reflects contemporary minimalism with exceptional attention to detail.

Product Questions

Q: What are Falkeis Store’s signature products?
A: Our curated essentials include:
  • Wrinkle-resistant business shirts
  • Temperature-regulating underwear
  • Premium knitwear
  • Technical sportswear blends
  • Breathable linen pieces
Q: How should I care for my Falkeis garments?
A: Each item includes specific care instructions. Generally, we recommend:
  • Machine wash cold with similar colors
  • Line dry shirts and tailored pieces
  • Fold knitwear rather than hanging
  • Use mild detergent for technical fabrics

Shipping & Delivery

Q: Where does Falkeis Store ship?
A: We offer global delivery (excluding some Asian and remote regions) via premium carriers. All orders ship from our Acushnet, Massachusetts headquarters.
Q: What are my shipping options?
A: We provide two tailored services:
  • Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with door-to-door tracking
  • Free Shipping: 15-25 business days via EMS for orders over $50
Q: How are my items packaged?
A: Your pieces receive white-glove treatment:
  • Folded with tissue paper
  • Protected in premium packaging
  • Special handling for suits and shirts

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 15 days of delivery when items are:
  • Unworn and unwashed
  • In original packaging with tags
  • Accompanied by the original receipt
Customers are responsible for return shipping costs.
Q: Are international duties refundable?
A: Customs duties and taxes for international orders are non-refundable per international trade regulations.

Payment & Accounts

Q: What payment methods do you accept?
A: We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Q: How do I update my account information?
A: Log into your account on falkeisstore.com to update shipping addresses, payment methods, or communication preferences.

Contact Information

For further assistance, our style concierge team is available at [email protected].

Falkeis Store Headquarters:
1632 Dane Street
Acushnet, US 02743