At Falkeis Store, we extend the same meticulous craftsmanship to our shipping and returns policies as we do to our premium menswear collections. Designed for the discerning gentleman who values both quality and convenience, our policies ensure a seamless experience from delivery to returns.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to accommodate your needs:
- Standard Shipping ($12.95) – via DHL or FedEx: 10-15 business days after dispatch
- Free Shipping (orders over $50) – via EMS: 15-25 business days after dispatch
Note: Delivery times are estimates and may vary depending on destination and customs processing. Currently, we ship worldwide except to certain Asian countries and remote regions.
International Shipping
For international orders, please note that any customs duties, taxes, or import fees are the responsibility of the recipient. These charges are non-refundable if you decide to return your order.
Returns & Exchanges
We stand behind the quality of our garments. If any item doesn’t meet your expectations, our refined returns process ensures a hassle-free experience.
Return Policy Overview
- 15-day return window from delivery date
- Items must be unworn, unwashed, and with original tags attached
- Original packaging required when possible
- Non-returnable items: Underwear and swimwear (for hygiene reasons)
The Return Process
Step 1: Initiate Your Return
Contact our Style Concierge team within 15 days at [email protected] with:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return (to help us improve)
Step 2: Prepare Your Package
Once approved, we’ll provide:
- A return authorization number
- Detailed instructions
- A return form to include with your package
Please include in your return package:
- The completed return form
- All original tags and packaging
- A copy of your invoice
Step 3: Ship Your Return
Return shipping is at the customer’s expense unless the item is faulty. We recommend using a trackable shipping service.
Send to:
Falkeis Store Returns1632 Dane Street
Acushnet, US 02743
Step 4: Processing Your Return
Our quality team will inspect your return within 3-5 business days of receipt. You’ll receive email confirmation when processed.
Refund Timeline & Methods
Refunds are processed within 5 business days after we receive and approve your return:
- Credit Cards: 3-10 business days (depending on your bank)
- PayPal: Typically appears within 24 hours
Original shipping fees are non-refundable except in cases of our error.
Exchange Process
For exchanges:
- Follow the return process above
- Indicate your desired alternative item
- We’ll process the exchange once we receive your original item (subject to availability)
For expedited exchanges, we recommend placing a new order and returning the original item separately.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Falkeis Style Concierge,
I would like to initiate a return for the following item(s) from my order #[Your Order Number]:
Item Name: [Product Name]
Size/Color: [Details]
Reason for Return: [Fit/Quality/Other]
I would prefer: [Refund/Exchange for (specify item if exchanging)]
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Special Considerations
Our underwear and swimwear collections are final sale due to hygiene considerations (unless faulty). We recommend reviewing our detailed sizing guides before purchasing these items.
For international returns, any customs duties or taxes are the customer’s responsibility and are non-refundable.
Questions?
Our Style Concierge team is available to assist with any shipping or return inquiries at [email protected]. We aim to respond within 24 hours during business days.