Welcome to Falkeis Store (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website falkeisstore.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Store & Target Audience

Falkeis Store specializes in premium menswear for the discerning gentleman who values quality craftsmanship and refined style. Our collections include:

  • Knitwear
  • Nightwear & loungewear
  • Shirts
  • Socks
  • Sportswear
  • Suits & tailoring
  • Swimwear
  • Underwear

Our products are designed for customers who appreciate meticulous attention to detail and timeless elegance in their wardrobe essentials.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not reproduce, duplicate, copy, or resell any part of our site without express written permission
  • Be responsible for all activities that occur under your account
  • Comply with all applicable local, national, and international laws and regulations
  • Review product descriptions, sizing information, and care instructions carefully before purchasing

3. Product and Service Description

We take pride in the quality of our garments and strive to present them accurately on our website:

  • Product images are as accurate as possible but may vary slightly due to monitor settings
  • All measurements provided are approximate
  • Some items may have slight variations due to the handmade nature of our products
  • Underwear and swimwear are final sale due to hygiene considerations (unless faulty)

4. Order and Payment Terms

Order Processing

All orders are subject to availability and confirmation of the order price. We reserve the right to refuse any order.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. By providing payment information, you confirm you have permission to use the payment method.

Shipping

Orders are processed within 1-2 business days (excluding weekends and holidays). We offer:

  • Standard Shipping ($12.95) – via DHL or FedEx: 10-15 business days after dispatch
  • Free Shipping (orders over $50) – via EMS: 15-25 business days after dispatch

Delivery times are estimates and may vary. We currently ship worldwide except to certain Asian countries and remote regions.

For international orders, any customs duties, taxes, or import fees are the responsibility of the recipient.

5. Returns and Exchanges

We offer a 15-day return window from the delivery date. Items must be:

  • Unworn, unwashed, and with original tags attached
  • In original packaging when possible

Non-returnable items: Underwear and swimwear (for hygiene reasons).

Return Process

  1. Contact our Style Concierge team within 15 days at [email protected] with your order details
  2. We’ll provide return authorization and instructions
  3. Ship your return to: Falkeis Store Returns, 1632 Dane Street, Acushnet, US 02743
  4. We’ll inspect your return within 3-5 business days of receipt

Return shipping is at the customer’s expense unless the item is faulty. Original shipping fees are non-refundable except in cases of our error.

Refunds

Refunds are processed within 5 business days after we receive and approve your return:

  • Credit Cards: 3-10 business days (depending on your bank)
  • PayPal: Typically appears within 24 hours

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Falkeis Store or its content suppliers and protected by international copyright laws.

You may not:

  • Republish material from this website without our express written consent
  • Sell, rent, or sub-license material from the website
  • Reproduce, duplicate, copy, or otherwise exploit material on our website for commercial purposes

7. Limitation of Liability

Falkeis Store will not be liable for:

  • Any indirect, special, or consequential loss
  • Any business losses, loss of revenue, income, profits, or anticipated savings
  • Loss of or damage to reputation or goodwill
  • Loss of data

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence or for fraud.

8. Governing Law

These terms shall be governed by and construed in accordance with the laws of the United States. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of the United States.

9. Changes to Terms and Conditions

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the site after changes constitutes acceptance of the new terms.

10. Contact Information

For any questions regarding these Terms and Conditions, please contact our Style Concierge team:

Falkeis Store
1632 Dane Street
Acushnet, US 02743
Email: [email protected]